Terms of Use

These Terms & Conditions (“Terms”) govern access to and use of https://eyecare.eyesight.lk/ (the “Website”) and purchases made through the Website. The Website is operated under the trading name Eye Care Optometry Clinic by (“Eye Care”, “we”, “us”, or “our”). By using the Website, placing an order, or making a payment, you agree to these Terms.

If you do not agree with these Terms, please do not place an order through the Website. These Terms should be read together with our Refund & Return Policy and Privacy Policy.

2. Business and Contact Information

Trading name: Eye Care Optometry Clinic

Website: https://eyecare.eyesight.lk/

Address: P51, Alvitigala Mawatha, Narahenpita, Colombo 05, Sri Lanka 

Telephone: 011 2585 352 / 077 7882 842

3. Products and Services

Eye Care supplies optical, hearing-care and related products. Products presented on the Website may include spectacle frames and lenses, hearing aids and accessories, ophthalmic products/instruments, IOL lenses and related accessories. Certain products may require professional assessment, prescription, fitting, programming, customisation or in-person service before they are suitable for a customer.

Information on the Website is intended to describe products and services and does not replace an examination, diagnosis, prescription, fitting, or professional advice where such professional input is required. A product should be used only in accordance with its instructions and any advice provided by an appropriately qualified professional.

4. Product Information, Availability and Pricing

We aim to keep product descriptions, images, specifications and prices accurate. Minor differences in colour, packaging or appearance may occur because of display settings, manufacturer updates or product batches.

All prices are displayed in Sri Lankan Rupees (LKR) unless otherwise stated.

Availability may change without notice. Adding an item to the cart does not reserve stock.

If an obvious pricing, description or stock error affects an order, we may contact you before fulfilment. Where we cannot fulfil a paid order, we will offer an appropriate replacement where agreed or arrange a refund.

5. Orders and Contract Formation

When you place an order, you are offering to purchase the selected products under these Terms. An automated order acknowledgement does not necessarily mean that the order has been accepted for fulfilment. We may verify stock, payment, delivery details, prescription/fitting requirements, or other relevant information before accepting or dispatching an order.

We may decline or cancel an order where reasonably necessary, including for suspected fraud, payment failure, stock unavailability, an obvious pricing error, inability to deliver, or where a product requires information or professional fitting that has not been completed.

6. Payments

Online payments may be processed through PayHere or another payment method displayed at checkout. You must provide accurate billing and contact information and are responsible for ensuring that you are authorised to use the selected payment method.

Where PayHere is used, payment-card information is processed by PayHere and applicable banks/payment networks. Eye Care does not intentionally store your full payment-card number or card security code (CVV/CVC) on the Website.

The amount charged will be the total shown at checkout, including any delivery charge or other amount disclosed before order confirmation.

7. Delivery and Collection

Orders will be delivered to the address supplied by the customer or made available for collection where that option is offered. Delivery timeframes are estimates unless expressly stated otherwise. Delays may occur because of stock availability, fitting/customisation, courier conditions, public holidays, adverse weather, or events outside our reasonable control.

The Website currently advertises free shipping for orders over LKR 10,000. The client should confirm the exact geographic scope, exclusions and delivery method before this wording is published as a contractual term. Any applicable delivery charge must be shown before the customer confirms the order.

Customers must provide a complete and accurate delivery address and a reachable telephone number. Additional delivery costs caused by an incorrect or incomplete address may be charged where reasonable and disclosed.

8. Prescription, Fitting and Customised Products

Prescription lenses, customised eyewear, ear moulds, programmed/fitted hearing aids, and other personalised or professionally configured products may be prepared specifically for a customer. The customer is responsible for providing accurate prescription, fitting and other required information. We may request an in-person assessment before completing certain orders.

Because such products may be personalised, altered, programmed, fitted or hygiene-sensitive, they may be subject to special return restrictions set out in our Refund & Return Policy. This does not limit any remedy that may apply where the item is defective, materially different from the order, or incorrectly supplied by us.

9. Warranties, Repairs and After-Sales Support

Some products may carry a manufacturer, distributor or Eye Care warranty. The applicable warranty period and conditions may vary by product. Customers should retain the invoice, warranty card and product packaging where relevant. Warranty coverage generally does not extend to accidental damage, misuse, unauthorised repair, normal wear and tear, or damage contrary to manufacturer instructions, unless the relevant warranty states otherwise.

Where an item requires inspection, fitting, repair or warranty assessment, the customer may be asked to bring or send the product to a designated Eye Care location together with proof of purchase.

10. Returns, Exchanges, Cancellations and Refunds

Returns, exchanges, cancellations and refunds are governed by the Refund & Return Policy published on the Website. Please review that policy before placing an order, particularly where the product is prescription-based, customised, fitted, programmed, sealed for hygiene/safety, or otherwise unsuitable for resale once opened.

11. Customer Accounts and Website Use

You must provide accurate information when creating an account, placing an order, submitting an inquiry or booking a service.

You are responsible for keeping your login credentials confidential and for activity carried out through your account where you have created one.

You must not misuse the Website, attempt unauthorised access, interfere with Website security, introduce malicious code, scrape protected content, or use the Website for unlawful or fraudulent purposes.

12. Intellectual Property

Unless otherwise stated, Website text, layout, logos, graphics, photographs and other content are owned by or licensed to Eye Care. You may use the Website for personal and lawful shopping/information purposes. You may not reproduce, republish, sell, distribute or commercially exploit protected content without prior permission.

13. Third-Party Services and Links

The Website may use third-party providers for payment processing, hosting, analytics, communications, delivery, maps or other services. Third-party websites and services are governed by their own terms and privacy practices. We are not responsible for the content of unaffiliated third-party websites.

14. Limitation and Consumer Rights

Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under applicable Sri Lankan law. Subject to those rights, Eye Care is not responsible for indirect or consequential loss arising from Website use, delays outside our reasonable control, or misuse of a product contrary to instructions or professional advice.

15. Privacy

Our collection and use of personal information is described in the Privacy Policy. By providing information through the Website, you acknowledge that it will be handled as described in that policy.

16. Changes to These Terms

We may update these Terms to reflect changes to the Website, products, operations, payment methods, law or regulatory requirements. The version published on the Website at the time of an order will apply to that order unless a change is required by law.

17. Governing Law and Disputes

These Terms are governed by the laws of Sri Lanka. If you have a concern about an order, please contact us first so that we can attempt to resolve it promptly. Nothing in this clause prevents a customer from using any complaint, redress or dispute-resolution mechanism available under applicable law.

18. Contact Us

Questions about these Terms may be sent to Eye Care Optometry Clinic at P51, Alvitigala Mawatha, Narahenpita, Colombo 05, Sri Lanka; telephone 011 2585 352 / 077 7882 842